Industry-wide cost of PPI mis-selling could surpass £50bn, as Barclays and Lloyds become the latest UK banks to revise expectations after claims deadline

Barclays building

Incumbent banks in the UK like Barclays have the opportunity to innovate through open banking (Credit: Barclays)

UK banks continue to count the cost of payment protection insurance (PPI) mis-selling – as Barclays and Lloyds Banking Group both announce new multi-billion pound provisions to account for fresh complaints.

A late surge in claims for compensation around the PPI complaints deadline last month has already prompted Royal Bank of Scotland (RBS) and CYBG to revise their account books, and now two more of the UK’s biggest lenders have followed suit.

Barclays will set aside as much as £1.6bn ($2bn) to cover anticipated expenses, while Lloyds has factored in a £1.2bn ($1.5bn) to £1.8bn ($2.2bn) provision to its latest forecasts.

Industry think tank New City Agenda has estimated the spike in new claims could push the overall PPI bill as high as £53bn ($65bn) – with costs associated to claims since January 2011 already standing at £36bn ($44bn).


Surge in activity in run up to complaints deadline drives up PPI cost for Barclays and Lloyds

In its first half results published last month, Barclays revealed £360m ($445m) was left over from its cumulative £9.6bn($11.9bn) provision for expected PPI costs – but the 31 August deadline for making a PPI claim convinced more people than anticipated to make a last-minute refund application.

Barclays said in a statement: “In line with wider industry experience, Barclays has received a significantly higher than expected volume of PPI-related claims, enquiries and information requests during August, with a further spike in the final days leading up to the complaints deadline.

“The processing of PPI-related claims, enquiries and information requests is ongoing.

“However, Barclays expects to increase its provision for PPI redress in its Q3 2019 results by between £1.2bn and £1.6bn.”

It was a similar story for Lloyds Group, which said it received between 600,000 and 800,000 PPI information requests per week throughout August – although many of these are believed to be of a “low level” of quality.

ppi cost
Lloyds Banking Group has set aside up to £1.8bn to cover extra PPI claims (Credit: Money Bright/Flickr)

The bank said in a statement: “The group now estimates that it will need to make an incremental charge for PPI claims, in addition to the provisions to 30 June 2019, in the range of £1.2bn to £1.8bn in its Q3 interim management statement.”

The unexpected provision has also caused Lloyds to suspend the remainder of its £1.75bn ($2.16bn) share buyback programme for the year, with £600m ($742m) “expected to be unused at mid-September”.


CYBG and RBS have already announced revisions to PPI cost forecasts

PPI was a common “add-on” to financial products requiring regular repayments in the UK during the 1990s and 2000s, although some cases date as far back as the 1970s.

The idea was that the insurance would cover the repayments for certain products if the policyholder found themselves unable to make them, for example due to redundancy, illness or death.

Products to which it was attached included loans, credit cards, mortgages, car finance and home shopping accounts.

Around 64 million PPI policies were sold by financial institutions before the FCA ultimately concluded many were illegitimate and that consumers could be entitled to a refund.

Last week, CYBG — which comprises Clydesdale Bank, Yorkshire Bank, Virgin Money UK and app-based B – said it would make a provision of up to £450m ($555m) for unexpected PPI claims, while RBS set aside £900m ($1.1bn).