The service can be customised to best suit the operational requirements of your organisation with various billing options available to ensure you receive the best value package.
The OPEX service captures the calls made to and from your business in the telephony network and stores them on your behalf for retrieval at your convenience. Calls are kept on-line and can be accessed at any time via a web browser on a PC or from a telephone handset.
The OPEX service ensures inbound and outbound calls can be recorded from any telephone, anywhere and that includes landline, mobile and VoIP calls.
Calls can be automatically deleted at the end of your nominated period in accordance with FSA legislation. If recordings need to be kept for longer, however, they can be archived remotely or stored at a secure location or at your own premises if preferred. Alternatively additional storage space can be purchased.
Web playback is the most common method with access via the OPEX website portal; you will be given a secure login, user-name and password which will enable you to search for calls and replay them instantly.
There is an initial one-off set-up charge and once complete you will be billed for what you use on a pay-as-you-go basis. Reduced charges are available for large volume users.
For more information contact us at email@example.com
or call 020 8326 8326.