The solution leverages Visa Consumer Authentication Service to deliver a significant improvement in customer experience
Abu Dhabi Islamic Bank (ADIB), a leading financial institution, has partnered with world leader in digital payments, Visa, to introduce the UAE’s first biometric authentication solution for e-commerce transactions. The solution leverages Visa Consumer Authentication Service to deliver a significant improvement in customer experience and reinforced data security.
Visa Consumer Authentication Service aims to enhance user experience, as well as mitigate security and fraud risks by replacing traditional verification methods, such as OTP requirements, with biometric authentication using fingerprint and facial biometrics. Once the solution is implemented, ADIB customers can authenticate their e-commerce transaction by using their ADIB Mobile application biometric authentication instead of the conventional OTP that is sent by SMS or email. Unlike conventional procedures for user authentication, biometrics makes it difficult for intruders to use illegally obtained consumer credentials, allowing for stronger security and a time-efficient experience, even when customer is travelling.
Philip King, Group Head of Retail Banking, at ADIB stated: “Due to the pandemic, online security and fraud protection has become more essential than ever. E-commerce websites have to confront various security issues from online fraud to theft of confidential data. Unlike conventional authentication processes, a biometric identification system uses the physical characteristics of an individual to grant account access, ensuring the security of consumers. Through our partnership with Visa, we aim to continue evolving our approach to using digital solutions to improve our customers’ experience.”
Shahebaz Khan, Visa’s General Manager for UAE, added: “Our Consumer Authentication Service is an example of how Visa’s network intelligence can create tangible value for our bank clients and merchants. Because the solution only prompts consumers for verification of the riskiest eCommerce transactions, most consumers will have a streamlined authentication process. Consumers in the UAE are savvy and with more transacting online, Visa’s biometric solution for ADIB offers them the safe and optimal online payment experience they increasingly expect. We are delighted to see ADIB become the first bank in the UAE to launch biometric authentication for eCommerce transactions.”
ADIB continues to heavily invest in the development of new digital banking and payments solutions that offer a simple, convenient experience to UAE businesses and residents. Recently, ADIB has introduced its digital Smart Tellers to branches, a multi-functional interactive terminal that provides a seamless banking experience for customers. ADIB was also the first to introduce the region’s first biometric ATM readers.
ADIB was recently named the no. 1 UAE bank on the Forbes list of World’s Best Banks 2021 and was recognised as Middle East’s most Innovative Bank by EMEA magazine, and the Best Islamic Digital Bank by Global Finance magazine.
Source: Company Press Release