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In every industry, customer loyalty depends on the quality of customer experience (CX). Every company has very different business models, operational needs, internal processes and final products or
With competition intensifying, global uncertainty rising and engaging with customers changing rapidly – not least because of the pandemic – how businesses treat their customers well is more
The power of the cloud to provide a flexible and scalable way of keeping data has led to a dramatic rise in its use in financial services. But
Climate change is on everyone’s lips, but what does it mean for financial institutions? Banks are looking closely at the risks it poses and some, including ING, are
From digital self-service solutions to shifting offerings online, Nordea is clearly an institution on the move. But after a chaotic 18 months, do established financial institutions really have
Fintech start-ups have received much attention over recent years – not least in how they’re designed. Boasting slick, accessible pages, filled with colour, the UX of many neobanks
Banks the world over are increasingly conscious of the environmental impact resulting from their financing and operations. For many institutions, their estate is a significant challenge, particularly as
Perfectly placed to access markets in Africa, South and North America, Spain is fast becoming an investment hot property and Europe’s data capital. Seen by many as a
Banks in the Baltic States have had a difficult few years, following several serious money laundering scandals. Yet recent challenges also offer Baltic banks a golden opportunity. Apart
Digitisation, data and Covid are shaping today’s business world – each demanding financial investment and the CFO’s time. Technology provider Workday says the role of finance is changing