Voice biometrics has seen adoptions in various sectors and for a variety of use cases. The most logical use case very quickly became the use of voice biometrics in self-service speaker verification solutions. Password reset and other helpdesk self-service tasks over IVR are examples of that. Agnitio has seen an increase in demand for speaker verification used in conversations between agents or brokers and their clients. In this case the requirement is to not pass a caller to an IVR system for authentication, but to verify the client’s identity simply by using whatever is said. This is a mechanism to match the claimed identity. It will serve as an extra layer of security on existing processes or indeed as a replacement for more arduous and less secure ones.
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