Achieving sustainable growth is the holy grail for every business – in whichever sector they operate. But knowing when and how to invest, and with the right partner, can be a minefield. And as the digital revolution gathers pace, getting left behind is no longer an option. The era of radical transformation is upon us, and the boldest companies are well on the way towards revolutionising how they approach their finances.
More to the point, the best companies are proving that even the most complex transformation can be done on time and to budget. That’s vitally important: even as the industry is changing, too many transformation projects fail to deliver on their promises. Businesses who set out to achieve cost reduction, improved efficiency, greater transparency and standardisation of processes can often find that the advertised benefits aren’t delivered. Whether it’s poor planning, flawed governance or unforeseen glitches in execution, the risk of failure is high.
In this exclusive Finance Director Europe supplement, produced in partnership with BPO leaders Cognizant, we look at the critical importance of personalisation as a centrepiece of every BPO project, and best practices when working with client from the inception of a BPO project, through to the design and implementation – and out the other side.
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