If you’re looking to improve your collections strategy you need to be available when your customers are. HML’s Prime Time Contact Service extends the typical scope of a weekday collections campaign to include weekends, which means that we help you reach more of your customers and more of your collections targets.
The service currently operates on Saturdays between 9am and 1pm however, there is potential for this to be extended by operating additional hours over the weekend. We make outbound calls to your customers outside normal office hours in order to reach more Right Party Contacts (“RPCs”) and so increase the efficiency of our collections ability and ultimately the results we achieve.
We will work closely with you to agree an appropriate contact strategy, in which you specify the customer segments you wish to focus on (based on, for example, asset type, risk grade, number of months in arrears). Through a range of targeted credit management strategies and based on our experience, we expect to achieve the following improvements over midweek campaigns:
At the end of the campaign you receive a performance report which summarises our success rate and demonstrates the return on your expenditure.