The areas, in which KIVOX is used to help streamline processes, address cost and augment security levels, are:
- Helpdesk self service such as password reset and one-time password management for internal and external customers.
- Caller authentication in IVR and call centre applications.
- Fraud detection using blacklist verification.
KIVOX is a mature, law enforcement grade technology with more than 15 years of development, and delivers:
- Text independence
- Language independence
- Channel independence
- Unique caller spoofing protection: the industry’s most reliable protection against recording and synthesised attacks