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Exception Management

Without automated exception management, higher straight through processing (STP) rates are difficult to achieve. This is why, in addition to offering TLM Exception Management, a solution for monitoring entire process flows through rules-based escalation, SmartStream also integrates exception management capabilities within every TLM solution.

Whether you use TLM’s exception management capabilities at the core of a packaged reconciliations solution, or as a dedicated exception management tool, it delivers:

  • More proactive middle and back office operations by taking a pre-emptive approach to managing exceptions as they occur
  • Reduced operational risk by automating manual and paper-based processes to efficiently detect, report, prioritise and resolve exceptions
  • Increased back office efficiency as staff move from a pure transaction matching role to managing only the transactions that represent the biggest risk
  • Improved consistency through workflow-based processes for exception repair and resolution