HML’s Customer Contact Service provides all the support you need to design, implement, manage and evaluate your call campaigns. Whether you are looking to augment your existing capacity or you simply don’t have the call centre facilities and experience available to pursue short-term opportunities, HML can help. We have over 20 years’ experience of managing customer contact campaigns and our expertise ensures that you are better placed to make more timely and informed decisions.
No matter how extensive our involvement is in your call campaigns we always provide you with a suite of management information detailing the performance statistics and call volumes achieved. Your service requirements will be administered within our Treating Customers Fairly (TCF) and Mortgage Conduct of Business Rules (MCOB) compliant frameworks and to the highest professional standards.
Just some of the applications of HML’s Customer Contact Service:
As soon as we have clarified your requirements and objectives we will begin the process of implementing our service. This will involve approving the call scripts and testing that your data and contact details import correctly into our telephony system.