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Customer Contact Service

HML’s Customer Contact Service provides all the support you need to design, implement, manage and evaluate your call campaigns. Whether you are looking to augment your existing capacity or you simply don’t have the call centre facilities and experience available to pursue short-term opportunities, HML can help. We have over 20 years’ experience of managing customer contact campaigns and our expertise ensures that you are better placed to make more timely and informed decisions.

No matter how extensive our involvement is in your call campaigns we always provide you with a suite of management information detailing the performance statistics and call volumes achieved. Your service requirements will be administered within our Treating Customers Fairly (TCF) and Mortgage Conduct of Business Rules (MCOB) compliant frameworks and to the highest professional standards.

A service that’s full of contactability

Just some of the applications of HML’s Customer Contact Service:

  • Generate targeted customer retention campaigns
  • Provide customers with product information
  • Arrange diary appointments for your customer facing staff
  • Supply customer insight information across a broad range of customer segments which can inform business strategy, optimise new product launches or target new customer types
  • Increase your outbound collections capacity
  • Cleanse your customer database
  • Assist in market research

How it all works

As soon as we have clarified your requirements and objectives we will begin the process of implementing our service. This will involve approving the call scripts and testing that your data and contact details import correctly into our telephony system.

Big on benefits

  • Minimal set-up costs, maximising your returns
  • Campaigns undertaken at a time to suit your requirements, maximising the number of customers we contact
  • Helps you achieve your retention targets
  • Increases new product sales
  • Provides detailed end of event reporting helping you formulate future strategies