It automates the process of what needs to be communicated with dynamic call flow and customer information and is particularly beneficial for those organisations subject to compliance and FSA regulation.
OPEX’s Campaign Management tool is flexible enough for users to capture any information relevant to the campaign from each interaction along with comments and call outcomes. Where necessary, call-backs can be automatically scheduled and users can also indicate when they are on breaks assisting campaign managers with workforce planning.
This application comes with powerful reporting capabilities and has an extensive range of ready-made templates available. The level and depth of information captured ensures that patterns can be quickly established and corrective action taken to enhance and maximise campaigns, achieving a better return on investment (ROI).
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