13 January 2010 — CyberTech International, a leading global provider of advanced voice and data recording technologies, today announced record breaking results for 2009 that include a 30% increase in business and new contracts. These figures cap 24 consecutive months of growth, setting new highs for the company’s 25 years of operation whilst defying the global economic downturn. CyberTech is now the second largest supplier of recording solutions to the financial market with many high profile customers including nearly half of the world’s top 25 banks.
During 2009, CyberTech won many contracts with large, globally-branded customers in the financial services sector by providing innovative solutions that deliver long-term value for quality and compliance recording with an open architecture that affords protection against costly obsolescence. CyberTech made further significant inroads into the law enforcement and emergency services sectors and is now recognised by independent research firms as being the third largest and fastest growing provider of voice and data recording solutions worldwide.
It was an important year for new product introductions as well as with the launch of CyberTech Release 5.4. This innovative new platform features a multi-tenancy architecture, advanced agent evaluation features and optimised hosted recording capabilities for enterprises and communications service providers.
CyberTech also opened new offices in France, Spain and Japan to complement those opened the previous year in New York, Frankfurt, Dubai, Singapore and Hong Kong. This was accompanied by a 30% increase in headcount during the same period.
“Our enthusiasm for the last two years’ performance is exceeded only by our optimism for 2010 and beyond,” said Ad Ketelaars, CEO, CyberTech International. “A strong customer oriented focus, based on service, simplicity and support for innovative products, has resulted in a much lower total cost of ownership for our customers. This has translated to very positive competitive outcomes for CyberTech in all key markets.”