Western Union has unveiled a new enhanced walk-in payments service that features formless, same-day, next-day and second-day payment options.
The new payments service enables the consumers to provide information on their first visit through ‘once and done’ formless procedure. Subsequent bill payments will require an easily recallable customer identifier like a phone number.
The service eliminates the need for consumers to enter non-intuitive biller codes ‘code cities’ to make their payments.
Western Union expects that this service will help its over 4,000 billers in US network of payment receivers, with ‘one stop’ convenience for many of their payment needs, including mortgage, auto loan, credit card, utility, insurance, telecommunications and more.
Western Union Payments senior vice president David Shapiro said that the new payment service provides consumers choice, control and peace of mind.
“Our walk-in payments solutions are a reliable and convenient way for consumers seeking to make last-minute bill payments. It is a valuable money-management tool for the consumer who wants flexibility, convenience and choice in their payment budget,” Shapiro said.
“This new payments service improves the customer experience, accelerates the agent processing, and will help expand our biller network pool.”