Wells Fargo has made text banking, a way to stay on top of account information, accessible to all customers including those who have yet to enroll in online banking.
A text banking request to Wells Fargo can provide customers with their current available account balances, transaction history, credit card payment information and the address of the nearest Wells Fargo ATM.
Wells Fargo said that customer accounts will be referred to only by nicknames, therefore account numbers, passwords or other personal information are not needed. Mobile banking is covered by its online security guarantee.
Arah Erickson, vice president and head of retail mobile banking at Wells Fargo, said: “Our text banking service is now available to all Wells Fargo customers via a mobile phone, not just online banking customers. Through simple and secure text queries, text banking is the fastest, easiest way for customers to see a snapshot of their accounts.”
Secil Watson, senior vice president and head of customer experience and money movement for internet and mobile banking at Wells Fargo, said: “Mobile phones are becoming an integral part of our customers’ lifestyles. People want to take action immediately – whether it’s ordering a pizza, getting tweets or checking their current available account balance.
“The ability to bank via text message expands financial management options for all our customers, regardless of whether they spend a lot of time in front of a computer.”