Wells Fargo & Company has added Korean and Vietnamese language screens to its network of 6,200 webATM machines, enabling 2.4 million US-based Korean and Vietnamese to communicate transactions in their own language.
Jonathan Velline, head of ATM banking, Wells Fargo, said the move is an attempt to reach its culturally diverse community customer base: Adding Korean and Vietnamese language screens to our ATMs helps us better serve the business and personal banking needs of two of our fastest growing diverse segments.
Wells Fargo said it now offers six language screen options: English, Spanish, Chinese, Hmong, Korean and Vietnamese.
The bank first began deploying its webATM machines five years ago. They operate on a high-powered, Windows-based platform, allowing the bank to make updates and add new services to its entire network remotely. In addition to the screen options, webATM machines feature voice instructions for the visually impaired in English and Spanish.