Visa plans to open a new customer service center in Miami-Dade, Florida later this year and the service center is expected to create more than 350 new positions in Visa's global customer care services group.
The new center will be co-located in the same building as Visa’s Latin America and Caribbean (LAC) headquarters. Moreover, the addition of these new positions will increase the number of people Visa employs in Miami to nearly 600.
The Miami-Dade employees will provide support for Visa’s financial institution clients, merchants and cardholders, including Visa’s global customer assistance program, Visa Extras rewards program and debit processing services. Once operational this summer, the center’s multilingual team will respond to calls around the clock from all parts of world.
John Partridge, president of Visa, said: “This is a great opportunity for both Miami-Dade County and Visa – Miami’s vibrant business community will gain 350-plus additional jobs, and Visa will continue to enhance the level of customer support we provide to our clients.”