United Central Bank, a Texas-based community bank, has selected the Premier bank platform from Fiserv to provide an outsourced, enterprise-wide technology solution.
In July 2009, United Central Bank acquired Chicago-based Mutual Bank, which nearly doubled its size and added 12 locations in Illinois, New York and New Jersey.
According to Fiserv, its Premier platform is a scalable solution that will support the future growth and acquisitions of the bank. It will convert both the United Central Bank and the former Mutual Bank systems to one common, new platform.
United Central Bank chose a comprehensive Fiserv solution that includes account processing services, internet banking, cash management, electronic document management, bill pay, EFT, wire transfer processing, branch and merchant source capture solutions, and other Fiserv products.
The multi-product solution implementation represents solutions from all five of the Fiserv core competencies: Processing Services, Customer and Channel Management, Insights and Optimization, Risk and Compliance, and Payments.
Tim White, chief operations officer at United Central Bank, said: “If what we were looking for was the short-term, easy route, it might have been tempting to stay with one of the previous systems. But we were looking for a long-term partner. Fiserv has the scalability to serve us as we continue to grow.
“It’s never been a measure by dollars for us, but a measure by customer and client satisfaction. The integration afforded by Fiserv means that we can reduce transaction times, which in turn reduces the time a customer needs to be in a branch.”