Tuxedo Money Solutions, a UK-based provider of prepaid card services, has outsourced over 50% of its IT function to MSM Software to improve the efficiencies of its IT department and customer support operation.
MSM will now be acting as an extension of Tuxedo’s IT team offering first line support to corporate customers, second line support to call centres, troubleshooting and co-ordination of all other tech suppliers to ensure more efficient and cost effective processes.
David Monty, IT and operations director at Tuxedo, said: “We have been working with MSM for four years and have always been impressed with the company’s commitment to our organisation.
Outsourcing business functions to specialists has always been part of our business model and, at a time when Tuxedo is growing so rapidly, we didn’t want to waste time by inviting other companies to tender, when we knew MSM was the best the market had to offer. With MSM’s expertise and proven track record, I’m confident that we will see a tangible return on our investment.”
Thomas Coles, managing director of MSM Software, said: “Our BPO service offers an alternative to businesses that recognise the importance of a well-oiled IT service management structure but lack the resources to sustain an in-house function. We’re looking forward to working with both existing and new customers to help them see a genuine return on investment, from handing over the reins to the specialists.”