TeleTech Loan Services, a subsidiary of TeleTech Holdings, a provider of technology-enabled business process outsourcing solutions, has signed an exclusive, multi-year agreement with the American Bankers Association (ABA) to offer mortgage fulfillment services to ABA members.
As per the agreement, ABA will market and promote TeleTech’s mortgage fulfillment services to its approximately 5,000 member banks.
TeleTech’s mortgage fulfillment services are offered on a private label basis and include loan origination fulfillment and component services, all of which will be offered at advantaged terms to ABA members and performed in the US.
The ABA relationship is expected to enable TeleTech to extend its market reach to thousands of financial institutions.
TeleTech chairman and CEO Kenneth Tuchman said that the reduced availability of warehouse lines of credit is driving increased mortgage volume to retail channels and branch office loan specialists who do not have the operational capacity to handle this increase.
“TeleTech’s mortgage fulfillment services are designed to help ABA member banks achieve their business objectives by providing advanced technology and flexible operating capacity,” Tuchman said.