The current agreement expands the existing collaboration between the two companies, when NAB selected AWS as its long-term strategic cloud provider in 2018, and is part of the bank’s approach to transition to the cloud


NAB expands cloud partnership with AWS. (Credit: National Australia Bank Limited)

National Australia Bank (NAB) has entered a long-term partnership with Amazon Web Services (AWS) to further strengthen its cloud-first technology strategy.

NAB has started advancing its cloud strategy in 2018, by selected AWS as its long-term strategic cloud provider, and moved 70% of its applications to cloud.

The current agreement expands the existing collaboration between the two companies, and is part of the bank’s multi-cloud approach to pioneer the transition to the cloud.

Under the expanded collaboration, NAB is enabled to migrate its important workloads to AWS, along with adopting the latest AWS innovations, including AWS Graviton processors.

NAB Group technology and enterprise operations executive Patrick Wright said: “NAB’s substantial investment in the cloud and collaboration with AWS was enabling it to be more innovative, agile, and cost effective in delivering great customer experiences.

“The cloud is now ingrained at NAB. Our Simple Home Loans, internet banking, NAB Connect online business platform, and recently launched NAB Now Pay Later product are just some of our customer services being enabled by the cloud.

“The cloud is powering our ability to deliver new and improved services to market more quickly for our customers, with added reliability.

NAB is the first major bank in Australia, to move its business banking online platform to the cloud, migrating its Global FX & Trading Platform to the cloud.

The bank intends to complete the roll-out of Amazon Connect, AWS’s cloud contact centre offering, to be delivered across all its call centres.

Amazon Connect is an omnichannel cloud contact centre that helps businesses provide superior customer service at a lower cost.

It offers advanced automation and AI capabilities to support the bank in operating the customer contact centres and provide a customised experience for customers.

AWS Australia and New Zealand managing director Rianne Van Veldhuizen said: “AWS was excited to play a key role in supporting NAB’s ambition to deliver innovative and intuitive digital experiences for customers.

“Cloud is one of the defining technologies of the financial services industry and AWS is helping banking leaders like NAB drive innovation and business growth.

“One of the key benefits of NAB’s transformation is the ability for the bank to become data-driven, which allows their data scientists, engineers, marketers, and other roles to make better informed decisions, faster.”

Earlier this year, NatWest has teamed up with AWS to deliver a personalised, data-driven banking experience that will anticipate the services customers want.