MBank has deployed PhoenixEFE enterprise solution from Harland Financial Solutions with an aim to streamline operations and leverage integration to improve customer experience.
Harland Financial claims that PhoenixEFE is an incorporated enterprise software platform that brings together its real-time core processing solution with the company’s specialized applications.
Apart from the above said solution, the bank has purchased various integrated solutions, such as Cavion Internet Banking, Cavion Mobile Banking, Cavion Bill Pay, ActiveView Content Management, ActiveView Item Processing, ActiveView Merchant Capture, Electronic Funds Transfer services and FMS financial accounting solutions.
The bank said that it wants to facilitate easy vendor consolidation, and improve integration among its retail, self-service, lending, account opening and back-office solutions to get better service levels and the customer experience.
MBank operations & technology director Peter Battistel said in today’s challenging banking environment, the bank must take advantage of every opportunity to refine efficiency, improve service and offer cutting-edge products.
"The ability for PhoenixEFE to integrate with Microsoft Outlook and to leverage single sign-on via Active Directory is another way for us to improve efficiency," Battistel added.