Lloyds TSB has entered into a strategic business process outsourcing partnership with Xansa, the outsourcing and technology company.
Xansa currently delivers industry-specific back office processes to Lloyds TSB and, under this new five year contract, Xansa will provide further back office processes enabling the group to redeploy its resources providing improved and more personalised customer services.
The outsourcing and technology company is expected to meet Lloyd TSB’s requirement for quality productivity and step-change cost efficiency.
Commenting on the announcement, Ian Thompson, director of group operational services, Lloyds TSB said:
To maintain our strong competitive position, it’s crucial that we focus on providing the right service to our customers in a cost efficient way. Our partnership with Xansa expands our Indian capability and provides greater flexibility to our service operations.
Meanwhile Alistair Cox, chief executive of Xansa, noted that, This contract builds on Xansa’s strategy of delivering back office processes to the financial services industry. It will further strengthen our position as a leading UK provider of back office processes from India.