India-based Infosys Technologies has launched Finacle analyz, a new solution that helps bank staff to make insight-based decisions to strengthen customer relationships.
The Finacle analyz is expected to enable holistic customer analysis for banks with insightful business reports, executive dashboards and typical statistical models.
The solution will offer a self-service portal for the bank’s customers to manage their financial and lifestyle-related pursuits.
Finacle analyz solution, with its statistical models and library of reports, helps banks analyze customer behaviour and take customer-centric decisions.
In addition to back-end reporting analytics capabilities, bank staff can view diagnostic output like customer scores for efficient decision-making during customer interactions.
The solution also complements the Finacle operational data store (ODS), an enterprise wide data warehouse for a comprehensive data and business view across customers, products, transactions and channels.
Infosys said that the Finacle analyz can be fully integrated with the bank’s existing technology framework. The solution is designed to help the end customer to use the bank’s portal to search for lifestyle and career related information such as where to shop, invest, travel and more.
Infosys Technologies Finacle global head Haragopal Mangipudi said that Finacle analyz solution moves a step ahead from traditional analytical offerings by providing extensive business analysis capabilities to banks and their customers at the same time.