UK-based banking and financial services organizations HSBC has selected Nortel's unified communications solution for its global pilot within the HSBC London headquarters.

According to Nortel, it will use its expertise to enhance existing HSBC business and support processes with dial-by-name, click to video, click to conference and other functionality accessible from desktops, laptops, Blackberry devices and mobile phones.

Joel Hackney, president enterprise solutions at Nortel, said: HSBC’s global deployment of unified communications is designed to provide competitive differentiation by enhancing existing methods of communication and preserving existing investment.

The advantage of unified communications is that it embeds instant communications into the familiar desktop environment. For HSBC, its real power is that it enables communications to be fully integrated into HSBC’s business processes driving enhanced order and efficiency.