With POPi/o’s video banking and contact centre technology, Eltropy provides credit unions with a single platform for automated, AI-driven text messaging, video banking, and secure chat
Eltropy acquires POPi/o to boost digital communication capabilities. (Credit: Tumisu from Pixabay)
Eltropy, which enables financial institutions to digitally engage in a secure and compliant way, has acquired video banking firm POPi/o to boost its digital communication capabilities.
Eltropy currently empowers more than 400 credit unions with the tools they require to meet their members where they are, whether in-branch or online.
Eltropy co-founder and CEO Ashish Garg said: “During the pandemic, credit unions faced the twin challenges of finding new ways to connect with their members remotely while continuing to streamline in-branch services.
“By joining forces with POPi/o, we’re empowering credit unions to build robust virtual branch capabilities and serve members anytime, anywhere, in the channel of their choice.”
“Our world-class Digital Communications platform helps credit unions deliver on the promise of digital transformation- improving online and in-branch experiences for members and allowing for more rapid expansion in new markets without the need for a physical presence.”
With POPi/o’s video banking and contact centre technology, Eltropy provides credit unions with a single platform for automated, AI-driven text messaging, video banking, and secure chat.
The platform will also offer chatbots, co-browsing, live observe, and screen sharing capabilities, and eVerify, eNotary, eSign, and video check deposits.
The digital communications platform delivers end-to-end virtual branch capabilities to credit unions, assisting them to build connections and delivering on the personalised service members expect.
Eltropy said that credit unions can now use the company to connect their members with staff at any of their branches, from opening an account, to originating loans, or availing of instant service.
POPi/o founder and chairman Gene Pranger said: “Throughout my career, I have been focused on the consumer experience while creating enormous value to financial institutions.
“Through the merger of POPi/o’s Video Banking and Eltropy’s sophisticated Digital Communications Platform, we will be able to fulfil both objectives.
“Now your members will enjoy seamless communication that will help them find the financial answers and solutions they need while making you the most productive FI in the markets you serve.”