nCino has announced that $9.9bn-asset Eastern Bank has selected its bank operating system to increase efficiency, improve productivity and streamline the overall lending process.

Eastern Bank, the largest and oldest mutual bank in the United States, is dedicated to flawless execution and speed when it comes to lending.

As Eastern Bank continues to grow, nCino’s Bank Operating System will serve the bank well with a single, secure cloud-based platform that centralizes essential loan origination capabilities with customer relationship management (CRM), business process management, and business intelligence and reporting.

Eastern Bank senior vice president Matthew Osborne said: "Superior customer service is very important to Eastern Bank.

"We’re confident that nCino’s technology will help us better serve the people and businesses of New England."

With nCino, Eastern Bank can holistically evaluate the lending process from beginning to end, identifying any potential problem areas.

By being alerted to any bottlenecks in the process, the bank will be able to acknowledge and correct workflows to close loans faster and more accurately than ever before, creating a more efficient and effective process for bank employees and customers.

nCino’s community and regional financial institutions senior vice president said: "It’s always exciting when financial institutions like Eastern Bank look to expand their national presence, and understand technology’s role in getting them there.

"We want to empower financial institutions with the flexibility, scalability and reliability they need to produce results. Eastern Bank is a recognized small business lender in its community and regarded nationally as an innovator, and we look forward to the impact nCino can have on its already diverse loan portfolio."