Banc Intranets has announced that Carolina Trust Bank implemented its BancWorks employee intranet to centralize information sharing across its branch network, strengthening customer service and streamlining its IT department’s operations.
Headquartered in Lincolnton, N.C. and with 79 full-time employees, Carolina Trust ($374 million in assets) recognized that it needed a central hub for employee communication and to store important resources and documents.
SVP and Chief Compliance and Operations Officer Kim Cooke recommended BancWorks as a solution for Carolina Trust, having previously used the solution while working with two other financial institutions.
Since completing its implementation in March 2015, the bank credits BancWorks for significantly improving access to information, such as rate sheets for loans or deposits, documents and other essential forms, all of which improve customer service.
In addition, Carolina Trust reports stronger operational efficiencies for its IT department, specifically in its ability to streamline requests through its ticketing system, while also reducing email traffic for all departments and archiving monthly reports on internal procedures and requests for easy retrieval and review.
“Operating within a decentralized environment consumed valuable time and was a constant roadblock to our ability to accomplishing important tasks,” said Kim Cooke, Chief Compliance and Operations Officer. “BancWorks allows us to easily communicate across all departments and directly with employees and management teams. The combination of saved costs, streamlined operations and strong customer service underscores the importance of partnering with a trusted provider like Banc Intranets and a flexible, user friendly system.”
“Streamlining internal communications and the exchange of information through an employee intranet improves not only productivity, but customer satisfaction and employee engagement as well,” said Marc Anderson, CEO of Banc Intranets. “Selecting BancWorks is reflective of Carolina Trust’s mission to maximize efficiency across its growing business and demonstrates its ongoing commitment to providing leading banking service.
In Q3 2016, Carolina Trust will begin providing person-to-person payments through its mobile banking app and will also be celebrating the relocation of its branch in Hickory, N.C. to a permanent location in December.