Bank of America has appointed Bridget O’Connor as new chief technology officer for consumer and small business banking (CSBB) and home loans and insurance (HL&I).

Ms O’Connor will be responsible for leading the team that supports strategy, architecture, design and build, operations, engagement and product delivery of technology infrastructure for the CSBB and HL&I businesses.

The bank said that the she will also act as the CSBB customer segments technology executive and will lead the delivery of technology that supports customer segments, responsible for the CSBB technology strategy, architecture, and data and information management that are aligned with the company’s strategy that puts customer needs at the center of everything.

Ms O’Connor will join the bank in mid-August, reporting to both chief technology officer Marc Gordon and CSBB technology and operations and HL&I Technology executive Vlad Torgovnik.

She joins Bank of America from Depository Trust & Clearing Corporation (DTCC), where she was managing director and chief technology officer responsible for overseeing the critical information technology infrastructure, including core network services, processing and messaging systems, distributed systems and business continuity.

Prior to DTCC, O’Connor spent 19 years at Lehman Brothers and held numerous technology management positions including chief information officer, global head of business continuity, chief technology officer and senior vice president and global head of e-commerce technology.

Mr Gordon said: “Bridget is a seasoned technology executive who has spent more than 20 years successfully building and leading large-scale, business-aligned technology teams. With her on our team, we have further strengthened our ability to achieve business alignment and agility along with the leverage of our global scale.”

Mr Torgovnik said: “Bridget brings a variety of experience that will allow our teams to deliver high-impact results and focus on understanding the ever-changing needs of our customers. By aligning customer requirements with technology strategy, we are able to take advantage of the innovative opportunities to improve the overall customer experience.”