California-based Alliance Credit Union has selected Diebold's Integrated Services outsourcing solutions to reduce the complexity of managing multiple vendor relationships. The credit union also chose Diebold to upgrade its automated teller machine (ATM) fleet for enhanced deposit automation functionality.
By employing Diebold Integrated Services outsourcing solutions, Alliance Credit Union reduced its banking vendor relationships from nine parties to just one.
Diebold provides various services including self-service technology, deposit automation, currency management, risk mitigation, transaction processing and more. With Diebold as the single point of contact, the credit union now has improved vendor accountability, streamlined budgeting and reduced operating costs.
As part of the agreement with Alliance Credit Union, Diebold will also replace or upgrade all 12 ATMs in the credit union’s fleet. Each new or upgraded Diebold Opteva ATM will provide an enhanced deposit automation experience for credit union members. The ATMs feature dual deposit slots – one for cash and one for checks. The enhanced note acceptor (ENA) accepts up to 50 mixed-denomination notes at a time and enables quick and accurate authentication and validation of cash deposits.
Opteview ATM Remote Services solution monitors and assesses the credit union’s ATMs, makes diagnoses and either fixes an ATM remotely or dispatches an engineer with the details and parts needed to correct a specific problem.
The Intelligent Depository Module (IDM) accepts checks and displays check images for customer verification. Both the ENA and IDM enable streamlined transaction processing, giving members faster access to funds. In addition, dual-slot technology ensures better ATM uptime. Should a jam or error occur in one slot, the other slot would likely remain operational, preventing a complete shutdown of the ATM.
Melina Schoonover, assistant vice president at Alliance Credit Union, said: “One of our main goals was to cut down the number of vendors we were working with. Utilizing Diebold’s integrated services has enabled us to have everything under one umbrella and have better control over our vendor relationship and service quality.”
Charles Ducey, executive vice president of North America operations at Diebold, said: “The comprehensive integrated services engagement enables Diebold to optimize the performance of Alliance Credit Union’s self-service network and operations. From debit card processing with fraud detection and prevention to software patch deployment, we’re helping to enhance security and maintain compliance. From 24/7 status monitoring to ATM cash replenishment, we’re maximizing the availability of the credit union’s network and increasing customer satisfaction.”