Caixa Galicia, the sixth-largest savings bank in Spain, offers online banking services to both its retail and corporate customer base: Caixa Activa and Caixa Gestión. To guarantee the confidentiality and integrity of the data, the savings bank needed to implement a security solution enabling its customers to remotely and securely access their online banking accounts 24/7.

To outmanoeuvre fraudsters, users’ credentials should not be stored on PCs and the validity of a credential should be short-lived, forcing fraudsters to operate in real-time and rendering their chances of a successful attack virtually non-existent.

VASCO’s DIGIPASS technology proved to be the answer to Caixa Galicia’s challenges. Furthermore, DIGIPASS allowed Caixa Galicia to deploy just one solution suited for both applications without having to invest in additional infrastructure.

Objective

Implement a two-factor authentication method to prevent phishing scams and other fraud schemes, enabling retail and corporate customers to remotely access their online banking account 24/7. User friendliness is crucial, the threshold for using authentication devices must be kept as low as possible.

Challenge

Caixa Galicia has two different online banking services: Caixa Activa and Caixa Gestión. The savings bank wanted one solution suited for both applications without having to invest in additional infrastructure.

Solution

VASCO’s DIGIPASS technology together with the authentication software VACMAN Middleware allowed Caixa Galicia to secure access to their online banking applications for both their retail and corporate customer base without needing to invest in additional infrastructure and hardware. Because the use of DIGIPASS is self-explanatory it was readily accepted.

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