Zoho in action: CX excellence in every industry sector
Regardless of the industry in which a business operates, the competitive pressure has never been greater. Increasingly, customer…
Analysis
Dynamic banking from home
06 Oct 21Ruth McGill, chief human resources officer at ING, explains how the company has embraced digitalisation to support its…
Harness the power of AI and data
06 Oct 21Driven by transformation, modern CFOs increasingly began relying on proactive financial modelling. Gordon Stuart and Alistair Gurney from…
Embracing a zero-trust security model
29 Sep 21Yuval Illuz, group chief information security officer at Standard Chartered Bank, describes the importance of a constantly evolving…
A global effort against money laundering
15 Sep 21Despite the record fines meted out to the banking and financial services sector recently, money laundering is increasing year after
A new age of digital transactions at Commerzbank
08 Sep 21Christopher Berentzen at Commerzbank discusses why digital payments are transforming the way banks operate.
Customer experience and the Covid-19 disruptor
01 Sep 21Accelerated by the pandemic, digitalisation allows banks to transform customer experience and use new technologies to ensure all…
Digitalisation is changing horizons at UniCredit
25 Aug 21Digitalisation continues to transform the way banks operate, which is something UniCredit chooses to embrace.
Data centres and the carbon footprint
18 Aug 21Leaders in cloud services and emerging technologies explain the trade off between large data centres and reducing our…
Centres vs the cloud: riding out the data wave
11 Aug 21Brendan Donovan, global head of IT infrastructure at ING, examines the choice between operating the bank's own data…